- Bitcoin Depot has confirmed a data breach that compromised sensitive personal information, including names, contact details, and driver’s license numbers.
- Customers have publicly criticized Bitcoin Depot for lack of fee transparency and inflated Bitcoin prices at their ATMs.
- Following a rise in fraud and scam-related losses through crypto ATMs, both Australia and the U.S. are pushing for stricter regulations.
Crypto ATM operator Bitcoin Depot has notified customers of a data breach that compromised the personal information of over 26,000 individuals.
The breach notice comes just months after users criticized the company’s ATMs online for misleading pricing practices and excessive fees.
Bitcoin Depot Breach
In a notice filed with the Maine Attorney General’s office on Monday, July 7, Bitcoin Depot confirmed that an “external system breach” affected the data of 26,732 customers.
According to the company, the breach occurred on June 23, 2024. Customers were not informed immediately due to an ongoing investigation, which concluded on July 18, 2024.
“On July 18, 2024, the investigation was complete, and we identified your personal information contained within documents related to certain of our customers that the unauthorized individual obtained,” the company stated in its notice.
The compromised information includes names, phone numbers, driver’s license numbers, addresses, birth dates, and email addresses.
Users Criticize Bitcoin Depot
In November, frustrated users took to Reddit to share negative experiences with Bitcoin Depot’s ATMs, accusing the company of deceptive practices and hidden fees.
One user shared a photo of a receipt claiming that a $50 deposit resulted in only $33 worth of Bitcoin being credited to their account.
“In the attached photo, you can clearly see they charged me a $140,000 rate AND took a service fee of $3,” the user wrote.
“So basically, these shysters kept the difference between the market rate at transaction—$98,579—and their ‘sales price’ of $140,000, which was $41,421.”
“After the $3.00 fee and this, I ended up with about $33 of Bitcoin for my $50 deposit,” the user added.
The user also said customer service was only available via text message and “went nowhere.”
Another commenter remarked: “Ahh yes, robbery without guns.”
While some users questioned the legitimacy of the claims, suggesting the ATM must have displayed the fees before the transaction, the original poster responded:
“Only the $3.00. The $140,000 ‘Sales Price’ is not disclosed until after the transaction goes through. Visible on printed receipt after the fact.”
Regulators Eye Crypto ATMs
Crypto ATM-related scams are rising both in the U.S. and internationally, as the machines grow in number and accessibility.
In Australia, the number of crypto ATMs increased from 23 in 2019 to more than 1,800 in 2025.
Amid a surge in scams, Australians lost more than A$3.1 million to crypto ATM fraud between January 2024 and January 2025, according to the Australian Federal Police.
In response, AUSTRAC—the country’s financial crime watchdog—has implemented stricter regulations , including a A$5,000 cap on cash deposits and withdrawals and mandatory identity verification for all users.
In the U.S., lawmakers have introduced legislation to tighten controls on crypto ATMs. The Federal Trade Commission (FTC) reported that Americans lost over $114 million to Bitcoin ATM scams in 2023.
