塔可钟在免下车服务中扩展语音AI技术

币界网Published on 2024-07-31Last updated on 2024-07-31

币界网报道:

塔可钟公司计划在今年年底前扩大其语音人工智能技术的使用。塔可钟的母公司百胜餐饮集团周三表示,人工智能将在数百个额外的免下车地点推出,目前正在13个州的约100个塔可钟地点使用。

在过去的两年里,该项目一直在试验和开发中。百胜餐饮集团表示,人工智能系统的使用提高了订单准确性,减少了等待时间,减轻了员工的工作负担。

语音AI的推出与快餐行业的趋势相一致

根据公司文件,人工智能的整合也为公司内部以及技术运营商带来了更多的利润。积极的结果是由于两年的研发以及在免下车环境中对人工智能的测试。

“经过两年多的微调和测试,我们对其在优化运营和提高客户满意度方面的有效性充满信心。”百胜餐饮集团首席创新官劳伦斯·金

塔可钟是一家美国连锁快餐店,在美国约7400个地点设有分店。这一发展语音人工智能技术的步骤符合快餐业当前技术进步的趋势。百胜餐饮集团于5月推出了语音人工智能试点,此后将其在加利福尼亚州的塔可钟门店从5家增加到30家。目前,美国有100多家塔可钟门店正在使用这项技术。

Yum Brands的数字销售额飙升

百胜餐饮集团表示,去年数字销售额接近300亿美元,到2024年初,其中一半以上是通过数字平台实现的。该公司还表示,自2019年以来,其数字业务增长了一倍多。这种快速增长表明,数字技术在快餐业越来越突出。

另一方面,塔可钟的竞争对手麦当劳在使用人工智能点餐时遇到了一些问题。麦当劳一直在美国100多家免下车餐厅试用类似的技术,但由于顾客的投诉而停止了这一过程。其中一个案例是,一名人工智能收银员在订单中添加了许多甜茶,这一事件在社交媒体平台上引起了轰动。

除了塔可钟在美国的扩张,百胜餐饮集团也在研究人工智能在其他地区的应用。百胜餐饮集团的另一家子公司肯德基已经在澳大利亚的五家门店试验这项技术。此外,百胜餐饮集团预计将于本周二公布其第二季度业绩,这可能会更多地揭示该公司的业绩及其采用人工智能的战略计划。

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