HTX Futures User Issues Handling Guideline
Dear Valued Users,
Due to the volatility of third-party networks, some users experienced short-term network instability on HTX Futures. If you have encountered the issues or need further assistance, please send via e-mail or submit an online request. We will proceed your case at first sight.
Pease e-mail to [email protected] with the below format filled (email subject: HTX Futures Issues Report _ UID number). We will reply within 15-30 business days.
Recipient's Email Address：
Contract Type: Coin-margined futures/Coin-margined swaps/USDT-margined swaps/Options
Assets: e.g. BTC/ETH
Warm Reminder: If you have e-mailed your request already, please do not re-submit.
We deeply apologize for the inconvenience caused and thanks for your continuous support!
May 20, 2021
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HTX reserves the right in its sole discretion to amend, change or cancel this announcement at any time and for any reasons without prior notice.