Important: For security, withdrawals and transfers will be disabled for 24 hours following any 2FA modification. Deposits and trading remain unaffected. Always securely store your updated verification methods.

1. Unlinking 2FA

To remove a 2FA method, click [Here] and select the method you wish to remove. Follow the on-screen prompts to verify your identity, upload the required documents, and await platform approval.

2. Resetting 2FA

This option is for accounts with a single 2FA method (e.g., phone or email) that can still log in, even if the method is unusable.

If your 2FA is lost and requires a reset, contact HTX customer service. A 2FA specialist will be assigned to your case. Upon approval, you'll receive a reset link within 48 hours. Click [Here] to proceed. You'll be directed to the login page. Enter your old phone number or email (login account) and password to log in. Upon login, you’ll be directed to the reset page to enter your new phone number or email.

3. Changing 2FA

This option is for accounts with a single, inaccessible 2FA method and no login access.

For 2FA changes in this scenario, contact HTX customer service. A 2FA specialist will handle your request. If you remember your password, a standard 2FA change will be processed. If you've forgotten your password, enhanced verification and manual 2FA change will be required for your account's security.