HTX Futures User Issues Handling Guideline

Dear Valued Users,

Due to the volatility of third-party networks, some users experienced short-term network instability on HTX Futures. If you have encountered the issues or need further assistance, please send via e-mail or submit an online request. We will proceed your case at first sight.

 

Pease e-mail to [email protected] with the below format filled (email subject: HTX Futures Issues Report _ UID number). We will reply within 15-30 business days.

 

UID:XXXXXXXX

Recipient's Email Address:

Problem Description:

Contract Type: Coin-margined futures/Coin-margined swaps/USDT-margined swaps/Options

Assets: e.g. BTC/ETH

Screenshots/Documents:

 

Warm Reminder: If you have e-mailed your request already, please do not re-submit.

 

We deeply apologize for the inconvenience caused and thanks for your continuous support!

 

Regards,

HTX Futures

May 20, 2021

 

Download APP: Click here to download APP for iOS or Android

Find us through:

Weibo: https://weibo.com/u/7434651110

Twitter: https://twitter.com/HuobiGlobal

Facebook: https://www.facebook.com/huobiglobalofficial/

Instagram: https://www.instagram.com/huobiglobalofficial/

Reddit: https://www.reddit.com/r/HuobiGlobal/

Medium: https://huobiglobal.medium.com/

Telegram:

https://t.me/htxglobalofficial

https://t.me/huobiofficial

HTX reserves the right in its sole discretion to amend, change or cancel this announcement at any time and for any reasons without prior notice.