How do I verify my account?


To verify your HTX account follow this step-by-step guide:

Step 1) Log into your HTX account

Step 2) Under your “Profile”  icon, Click on “Verification” in the drop-down menu as below

to upload your documents for verification


 Step 3) Fill in your details in all the fields provided:



Kindly follow the below requirements strictly to prevent a delay in your verification process.

  • ID can be passport, ID, Driver licence
  • Name and country must be exactly as shown in your passport. Please include your middle name (if any), in either of the name fields
  • Points to take note for the Photo ID upload:
  • Formats supported include JPG or PNG format
  • Please don’t upload scan or copy version
  • The document must be smaller than 5MB
  • Information in the passport/identity photo, especially the passport/identity number and the name, must be clearly visible without any modification or obstruction.


Step 4) Your verification will be processed within 24 hours once all documents have been correctly submitted.


If your account has not been verified after 3 days, kindly submit a help request at or email us at [email protected] thank you.