Announcement on the impersonation of HTX staff members to obtain user information

Recently, we have received user reports that illegal personals are impersonating as HTX staff members on social media channels such as WeChat and Telegram, to obtain HTX user account information such as passwords and security verification codes.
HTX staff will never ask users for any account password or verification code in any form. If you encounter the above situation, please report it to HTX officials.

If you need help or have any questions, please visit, click the “Help” button at the bottom right of the homepage, or send an email in English to the official customer service email address [email protected].

For the illegal acts of the above-mentioned personals impersonating HTX staff, we will take legal measures to pursue them.

August 24, 2018