Dear HTX Users,

Recently, we have detected that fraudsters are using social media platforms such as Telegram and X to impersonate HTX official customer service representatives or account managers. Such activities have adversely affected both user interests and HTX's brand reputation.

I. Official Statement from HTX

1. HTX always upholds a prudent and responsible attitude toward protecting user privacy. We never disclose user information, nor will we ever request account passwords, verification codes, or any other sensitive information from users. Any illegal or infringing activities conducted by individuals impersonating HTX or its staff are entirely unrelated to HTX.

2. HTX urges all users to strictly follow platform rules and remain vigilant against fraud. Entities that impersonate, spread false information, or attempt to defame HTX should cease all infringing activities immediately. HTX will not assume any responsibility for adverse consequences arising from such acts and will pursue legal action against violators.

3. All official events and announcements are published solely on HTX's official website and in-app notices. Telegram group messages are for reference only. For any questions or assistance, users can reach out to official channels or email [email protected]. Users are welcomed to report impersonation or fraudulent behavior. Thank you for your cooperation and support.

II. Telegram Fraud Identification Tips (Important Reminder)

1. If someone contacts you privately regarding private information such as fund transfers, account passwords, verification codes, or email passwords, do not trust them, as this may result in financial loss.

2. For verification, always use the official in-app customer service channel:
App Homepage → Avatar on the top left → Help Center
* Dedicated Customer Support Access: App Homepage → Avatar on the top left → Dedicated Account Manager / Help Center

3. Fraudsters often use urgent messages such as “Your account will be frozen soon” or “Immediate verification required” to induce hasty actions. Please exercise caution and verify carefully.

III. Security Recommendations

1. Regularly update your account password. Use a strong password combining letters, numbers, and special characters.

2. Enable 2FA (Two-Factor Authentication) to further enhance account security.

3. If you encounter suspicious activity, report it immediately via official channels and to the relevant platform authorities.

 

HTX has always been committed to providing users with secure and reliable digital asset trading services. Thank you for your continued support and cooperation.

 

HTX

June 1, 2026

 

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Find us on

X：

https://x.com/htx_global

https://twitter.com/htxfutures

https://x.com/HTXCommunity

Facebook: https://www.facebook.com/htxglobalofficial/

Instagram: https://www.instagram.com/htxglobalofficial/

Medium: https://htxofficial.medium.com/

Telegram:

https://t.me/htxglobalofficial

https://t.me/htxglobalofficial_2

https://t.me/HTXGlobalAnnouncementChannel

https://t.me/HTXFutures_en

Discord：

https://discord.gg/htx-official

HTX reserves the right in its sole discretion to amend or change or cancel this announcement at any time and for any reasons without prior notice. The above is for information purposes only and HTX makes no recommendations or guarantees in respect of any virtual asset, product, or promotion on HTX. Prices of virtual assets are highly volatile and trading virtual assets involves risk. Please read our Risk Reminder text here.