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The account has linked GA

How to change?

Solution 1:If you can still receive GA code

Please log into HTX, click the human figure in the upper right corner, and select [Account & Security] - [Google Authenticator] - [Change]

step-1

1Log into HTX website

step-2

2Click the human figure in the upper right corner, and select [Account & Security]

step-3

3Select [Google Authenticator] and click [Change]

step-4

4Enter the verification code and change it successfully.

Solution 2:If you can't receive GA codes

Please send these to the customer service email:

A photo of you handholding ID card (your face must be shown) at one hand, and an A4 paper with these words at the other hand: Date (day of sending email) + description (for example:20181204 Unbind the phone number of the HTX account)

Account UID

An available phone number

Our staff will process in 1 working day

Customer service email [email protected]
bg